About Us
INTRODUCTION
Ras Marmol Trading and Services is one of the leading organization in Oman. Company geared towards providing reliable and dependable services to meet the domestics and international needs of oil & gas companies and importers and exporters worldwide. A constant determination to improve and to have effective and dose partnership with the clients is the philosophy of our Company. To realize this objective we have highly motivated, expert, experienced management and staffs, who have been involved in international business, with a network of trusted agents and associates around the world.
GENERAL STATEMENT
RAS MARMOL TRADING & SERVICES has specialized in the manpower, equipment, supervision, procurement and construction of process facilities and support serving the Oil Gas production and refining industry. Satisfying the needs of its client and achieving the required quality in every project has been and will remain the RAS MARMOL TRADING & SERVICES’s main objective. Quality is enhanced by working in a systematic manner to formalized procedures designed to eliminate the occurrence of deficiencies. It is the responsibility of individual managers to compile and implement these procedures into their regular working methods and ensure that all such methods are clearly defined and documented. In order to achieve this objective RAS MARMOL TRADING & SERVICES has established and maintains a quality system, which complies with the applicable system elements of international Standard ISO 9001 (2nd edition – 1994). The quality system and company policies are detailed in this quality manual. It is the responsibility of the Quality Assurance Manager to continuously monitor (through regular audits) the implementation of the quality system, i.e. to verify that the necessary systems, procedures, etc., exist or are being developed, as well as to verify implementation and adherence to these systems. RAS MARMOL TRADING & SERVICES management will review this manual at least annually to reaffirm its adequacy and conformity to current requirements of. Revisions to the manual will be made as required to reflect the current quality system. The revisions will be made by replacement of the applicable page(s), with each revised page identified by revision number and date of revision.
Hse
Before the commencement date, our company shall conduct a meeting with our personnel on the site and we will request the CLIENT Health and Environmental Safety Officer to attend the meeting for giving orientation about matters related to the Safety Health and Environment in COMPANY and coordinate the program between COMPANY and us which will be implemented through the term of a
contract. Such program should include but not limited to the following topics:
a. The job performance record in safety, health and environment. The record shall consist of data about total of manpower’s work location, total kilometres driven and motor vehicle accident record.
b. Capability to follow the rules regarding applicable Government Regulations of Safety, Health and Environment.
c. Capability to follow the rules and adhere to COMPANY’s requirements in regard to the health and safety regulations.
d. Explanation and differentiating COMPANY’s and OUR EST. responsibilities in terms of health and safety.
e. Clarifications and explanations regarding the hazards within the work area where our EST.would perform the work by Company’s representative.
f. In general, our company has its own safety manual, in the same time we will follow all HSE systems issue by the client.
QUALITY
The company is committed to the management of the quality of services provided to customers and to implement a process of continual improvement to benefit the Company and our customers. By conforming to the specific requirements stipulated in the agreements made with each customer, we provide services of quality based on skill, care and diligence.
CUSTOMER CARE
The objective of promoting excellence in customer relationships is to establish our clients’ confidence and trust in us so that the company becomes their choice, with a significant increase in our repeat business through delivery of projects to their full satisfaction and which add value to their businesses. The approach to promoting customer care should be creative and proactive with everyone in the company striving to identify and implement improvements to our management of customer relations. Our relationships with our customers should be ‘person oriented’ and flexible. We must listen to our customers and seek innovative approaches to help them meet their needs and add value to their businesses. Customer care applies as much as to internal customers as to external customers.